Before payment
If no booking has been confirmed and no payment has been taken, you can simply tell the team that you no longer wish to proceed.
After booking
Once a ticket is issued, airline fare rules determine whether it can be changed, cancelled or refunded and what charges may apply.
Non-refundable fares
Some fares may be partially refundable or non-refundable. Taxes or unused portions may be treated differently depending on airline rules.
Change fees and fare differences
A change may involve an airline change fee, a fare difference, service charges or a combination of these amounts.
Refund processing
Where a refund is permitted, processing time depends on the airline, payment method and supplier process.
No-show and missed flights
Failure to travel or contact the airline before departure can affect the remaining sectors and may reduce or remove refund eligibility.
Contact us
Contact FlyAfrica with your booking reference before making a cancellation or change request so the applicable rules can be checked.
Contact FlyAfrica before booking if you need help understanding how a condition applies to your itinerary.
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